At DIME S.r.l., the delivery of a project marks only the beginning of a valuable journey built together with the client. Our after-sales support service is designed to protect technological investments over time, transforming maintenance into a real competitive advantage. From our headquarters in Arenzano and branches in Milan and Turin, we coordinate a team of certified technicians operating across the entire national territory – including extensions in the naval sector and abroad – providing 24/7 availability, 365 days a year, through customized contracts with defined and measurable SLAs.

Preventive maintenance is based on scheduled inspections – either semi-annually or quarterly, depending on system criticality – during which we assess the health of structured cabling, network equipment, data centers, cybersecurity infrastructures, IP telephony systems, and special installations such as video surveillance, access control, intrusion detection, and IoT solutions. Each visit is documented in detailed reports including thermographic analysis, OTDR measurements, bandwidth tests, and attack simulations, allowing us to anticipate performance degradation and plan component replacements before failures occur.

Our full-service reactive support is activated within minutes via a second- and third-level help desk staffed by vendor-certified engineers. Remote diagnostics leverage telemetry platforms and proactive monitoring tools that collect logs, network metrics, security events, and the performance of critical infrastructure. In case of anomalies, an automated alert system opens a ticket, notifies the on-call technician, and coordinates on-site intervention with original spare parts already in stock.

For data center environments, we offer continuous management services that include microclimate control, power and energy efficiency monitoring, redundancy and failover checks, periodic A/B power testing on critical racks, and scheduled disaster recovery drills. Our teams, specialized in high-density cabling, MPO fibers, and pre-terminated trunk solutions, can perform live interventions on active infrastructures, ensuring uninterrupted operations.

In the areas of networking and cybersecurity, we provide firmware updates, system hardening, vulnerability assessments, targeted penetration tests, firewall policy management, and network segmentation. We also offer SOC services in partnership with leading security vendors for 24/7 monitoring of anomalies and threats. For voice and collaboration infrastructure, we provide QoS tuning, large-scale provisioning, integration with UCaaS platforms, and seamless migration from legacy PBX systems to IP-based solutions.

Our offering also includes continuous training for the client’s personnel – delivered in person or via e-learning – and an annual health check program that includes performance benchmarking, capacity planning strategy reviews, and technological upgrade roadmaps. Each contract can be enhanced with consignment stock of spare parts, disaster recovery kits stored at client sites or DIME logistics nodes, and compliance audits aligned with ISO 9001, 27001, 14001, and 45001 standards.

Choosing DIME’s After-Sales Services means relying on a partner who deeply understands the entire lifecycle of digital infrastructure and delivers passion, expertise, and speed, transforming support into an outstanding experience. Whether it’s a mission-critical data center, a corporate campus, or a distributed video surveillance system, our goal remains the same: to maximize operational continuity, reduce downtime, protect data, and give clients the peace of mind to focus on their core business.